Privacy Policy for Token Masters Pro
1. Introduction
At Token Masters Pro (“we,” “us,” or “our”), accessible at tokenmasterspro.com, we are committed to safeguarding your privacy and protecting your personal data in compliance with applicable data protection regulations, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). This Privacy Policy outlines how we collect, use, disclose, and protect your information when you engage with our website, services, and offerings. We prioritize transparency, accountability, and user empowerment in all our data processing activities.
2. Scope of Policy and Data Controller
This Privacy Policy applies to all users of our website and associated services. Token Masters Pro, operating through tokenmasterspro.com, acts as the Data Controller for all personal information collected and processed in connection with our website and services. As the Data Controller, we determine the purposes and means of the processing of your personal data, and we are responsible for ensuring that such processing is conducted lawfully and securely.
3. Categories of Data Processed
We may collect and process the following categories of personal data:
a. Usage Data
Includes information about how you interact with tokenmasterspro.com, such as your IP address, browser type, page views, session duration, referral URLs, and other diagnostic data related to website usage.
b. Account Data
Includes personal information provided during account registration or profile creation, such as your full name, email address, mailing address, and phone number.
c. Profile Data
Includes your preferences, purchase history, services used, and behavioral patterns on our platform that help us personalize your experience.
d. Communication Data
Includes records of your interactions with us, such as support tickets, feedback submissions, emails, chat conversation logs, and correspondence content.
e. Technical Data
Includes data about the devices you use to access our website, such as device type, operating system, screen resolution, system language, and browser configurations.
f. Transaction Data
Includes information related to purchases or transactions, such as payment card details (processed via secure third-party processors), billing and shipping information, and purchase confirmation data.
g. Preference Data
Includes your consent to marketing communications, notification selections, and information about your interests in our products, services, and events.
4. Legal Bases for Processing
We process your personal data only where lawful under applicable data protection laws. The lawful bases include:
– Contractual Necessity: To perform a contract or take steps at your request before entering into a contract.
– Legitimate Interests: To operate, improve, and protect our business, provided that no overriding privacy rights apply.
– Consent: Where you have given clear, informed, and specific consent (e.g., for email subscriptions or non-essential cookies).
– Legal Obligation: When required to comply with legal or regulatory obligations.
5. Your Rights
Under GDPR and CCPA, you have several rights with respect to your personal data:
– Right of Access: To request a copy of the personal data we hold about you.
– Right to Rectification: To correct inaccurate or incomplete personal data.
– Right to Erasure: To request deletion of your personal data where legally applicable.
– Right to Restriction: To limit processing of your data under certain conditions.
– Right to Data Portability: To receive your data in a structured, machine-readable format and have it transferred to another controller.
– Right to Object: To object to processing based on legitimate interests or for direct marketing.
– Right to Non-Discrimination: CCPA provides consumers with the right not to receive discriminatory treatment for exercising their privacy rights.
To exercise your rights, you may contact us at [email protected].
6. Security Measures
We have implemented comprehensive security measures designed to prevent unauthorized access, disclosure, alteration, or destruction of your data. These include:
– End-to-end encryption for data transmission and communications
– Role-based access control and authentication systems
– Regular security audits and vulnerability assessments
– Encrypted storage for sensitive information
– Daily secure backups and integrity monitoring
– Staff training on data protection obligations and procedures
7. International Transfers
As we may process data with service providers located outside your jurisdiction, including in countries not recognized for providing adequate data protection, we rely on appropriate safeguards such as the European Commission’s Standard Contractual Clauses, contractual obligations of confidentiality, and privacy-enhancing technologies to ensure that your data remains protected across borders.
8. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to comply with legal, regulatory, accounting, or reporting requirements. Retention periods vary by data type:
– Account and Profile Data: Retained for the duration of your active account and up to 6 years thereafter.
– Communication and Support Data: Retained for a minimum of 3 years to maintain service history and resolution tracking.
– Transactional Data: Retained in compliance with financial regulations for at least 7 years.
– Preference and Consent Records: Retained for up to 5 years after your consent withdrawal or last activity on the platform.
9. Cookie Policy
We use cookies and similar technologies on tokenmasterspro.com to enhance your experience. Cookies fall into the following categories:
– Essential Cookies: Necessary for the functioning of the site, such as session control and authentication.
– Functional Cookies: Enable customized content and remember preferences.
– Analytics Cookies: Collect aggregated usage data to understand visitor behavior and improve our services.
– Performance Cookies: Help measure performance metrics such as load times or user interactions.
10. Cookie Management and Compliance
Users are provided with a cookie consent banner upon their first visit to tokenmasterspro.com, allowing them to manage preferences in accordance with GDPR and CCPA. You may withdraw your consent at any time by adjusting browser settings or revisiting our cookie consent panel. For Do Not Sell My Personal Information requests under CCPA, please contact us directly at [email protected].
11. Children’s Privacy
We do not knowingly collect or solicit personal information from children under the age of 13. If we become aware that personal information has been collected from a child without parental or legal guardian consent, we will promptly delete such data. Parents or guardians who believe their child has provided us with personal data can contact us at [email protected] for assistance.
12. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in regulatory compliance requirements, our practices, or user feedback. Significant changes will be communicated to you via email or website notifications. We encourage you to review this policy periodically to remain informed about how we protect your data.
13. Contact Us
Token Masters Pro is committed to maintaining transparency and accountability in our privacy practices. If you have any questions about this Privacy Policy, your personal information, or how to exercise your rights, please contact us at:
Email: [email protected]
We proudly comply with applicable privacy laws and continuously strive to uphold high standards in data ethics, protection, and user trust. Please feel free to reach out with any privacy concerns or requests.